A case number and phone number will now populate for you for posting on HP Forums,įill the web-form. If the issue persists, I would suggest you contact our phone support:ġ) Click on this link - 2) Click on "Continue as guest".Ĥ) Select the country from the drop-down.įill the web-form. Perform Firmware Update: Follow steps from the link Turn on the printer and wait till warm-up period finishes and the printer is idle.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.Let's try these steps to resolve the issue: Have you performed Firmware update from your PC? Were there any hardware/software changes made? No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: As I understand, printer touchscreen is not working,
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